FAQs / Help

We have designed this FAQs page with the Frequently Asked Questions from our customers from all around the world in hopes to answer your question in just a click away. If you have any other questions which are not found on this page, you may reach out to our customer service team and we'll be glad to attend to your queries! We'll update this page with a better coverage of questions and answers from time to time so as to serve you better.


What does #arjdbb mean?

#arjdbb is the short form of ‘ARJD BRO BEARS’ which serves as our brand’s main identity. You may also wish to include #arjdbb when you are sharing images or videos taken with our merch on Instagram. You may click here to view all the posts from the world consisting of the hashtag!

Where is #arjdbb based in?

We are based in Kuala Lumpur, Malaysia. Feel free to drop us a visit if you are nearby ^^

Are all the designs original?

Yes, all the designs are original and are curated by both the in-house team and also the collaboration with artists from all around the world, to achieve 100% originality and your satisfaction..

Do you have a physical retail shop?

Yes, we do! But for now, though it’s open, we only accept visits with appointments that are made in advance. You may find the various ways to contact us and also our location here before your visit. We look forward to seeing you!

What currency is the store using?

We are using Ringgit Malaysia (MYR) for now but we are working hard to make other major currencies like USD available as soon as possible. Stay tuned!.

What is a ‘Discount Code? How to use it?

It is a code issued by the store for you to enjoy offers. Different codes come with different values, terms, and expiry dates. Copy and paste it during your check-out to enjoy the offers.

Do you sell ‘Gift Cards’? I'm having trouble on what to get for my friends.

Gift Cards store a certain value of credits. A Gift Card comes as a series of codes that you can send to a friend as a gift. A gift card can hold a balance that allows you to make more than one order. Its value can be used as payments towards future orders on our online store. This means that your friend can use it when checking out at our online store after placing an order. Gift Cards is also used as a method for refund. Isn't it awesome? Hesitate no more and click here to get a gift card for your friend now! :) 

Where are your products manufactured from?

Our apparel line-up is mainly manufactured in Malaysia. All apparel is fully customised with good quality of fabric, and also the cutting that fit our audiences well..

How should I take care of the products?

Care instructions vary amongst apparel of different materials. A ‘Care Instructions’ label is attached to every product. Hence a tip for you to maximize the life of your purchases is to follow the instructions closely. :).


How can I become a member and start my first order?

It’s easy! Simply click here and provide us with your basic information to enjoy a free membership. Thereafter, you can start making your orders with us! Please do subscribe to our newsletter because we are excited to update you on the upcoming news and offers. 

What is the difference between ‘In-stock’ & ‘Pre-order’ items?

‘In-stock’ means the products are available to be sent out within 1 - 3 working days. ‘Pre-order’ means the product is in the process of production. ‘Pre-order’ products will be stated with a ‘Pre-order end date’ & ‘Estimated Date to ship’..

Can I add both the ‘In-stock’ & ‘Pre-order’ products to the same cart?

Yes. Please note that we’ll only ship out all the products once the pre-order items are available..

What size of apparel should I get?

Our sizes are Asian fit. Sizes ranging from S to 6XL are available from our latest release and onwards. To receive the right size that fits, you may refer to the size chart in cm/In and the recommendations which are based on your height and weight. Simply click here to start measure now.

What should I do if the size of a particular design is out of stock?

If the size you are looking for is out of stock, fill in your email address at the "Notify me when available" field on the specific product page. We'll receive an e-mail notification once it's back in stock. 

I'm having trouble ordering. What can I do?

Our customer service is always here for your needs, don't worry, we don't bite. We are more than happy to assist you, so feel free to approach us for any assistance that you may need. Click here to reach us now. 

How can I check my order status?

Your ‘Order Status’ will be updated and you will be notified through email from time to time. The order status can also be found on the ‘My Account’ page at the ‘Order History’ section. Click here to check your order status now! 

Can I modify the items or shipping address of an order that I’ve just paid?

You may do so before the order is fulfilled. So, please contact us asap through info@arjdbb.com if you changed your mind after the payment is made.

Can I cancel my order?

You may do so before the order is fulfilled. So, please contact us asap through info@arjdbb.com if you changed your mind after the payment is made..

What if the items that I received have defects or are not the items that I have ordered?

If the items that you have received are of the wrong size, color, or design from the order, or have manufacturing defects, we’ll do our best to make things right by either providing you with a replacement or a full refund including the shipping cost. Please click here to refer to the REFUND / RETURN policies for more information. 

Can I request to exchange / return / refund my order?
Yes, definitely. With our 30 days money-back guarantee return policy in place, you may request to exchange / return / refund your order but kindly note that terms and conditions apply. Please click here to refer to the REFUND / RETURN policies for more information.


What payment methods do you offer?

With IPAY88, you may select your preferred mode of payment:

If you are a local Malaysian
- Paypal, Credit Cards, FPX local bank online transactions, & various e-wallets.

If you are from Singapore
- Paypal, Credit Cards or NETS QR Pay (e-wallet option) with your DBS / OCBC / UOB banking app.

If you are from China
- UnionPay Card (with international banking activated) AliPay will be available soon.

Rest of the world
- Paypal and Credit Cards .

What if I do not have any of the payment methods offered?
No worries, kindly contact us and we will work with you to derive an alternative solution that you are most comfortable with. 
Is the payment method secure?

Yes. Please rest assure that the process of payment will take place at the payment service provider server which is highly encrypted. However, we would also advise making a payment on a secure device with a secure internet network to ensure a safe experience..

Are there any additional charges if I pay online?

No. You will only be charged based on the amount stated on the check-out page.


Do you ship to my country?

Yes. We do shipping to all over the world.

How is the shipping cost calculated? How long will it take to arrive?

Listed below are the Shipping Cost & Estimated Time of Arrival (ETA) for your reference:

• Delays might occur during festive periods and sales promotion periods.
• Strictly no order cancellations are accepted once the order is fulfilled.

For Peninsular Malaysia
- Flat Rate MYR 5 per order or Free Shipping with MYR 100 spent.
- ETA 3 - 5 working days

For Sabah, Sarawak & Labuan.
- Flat Rate MYR 15 per order or Free Shipping with MYR 280 spent.
- ETA 7 - 15 working days

For other countries
- The shipping cost is calculated based on the weight of the items in your cart. To estimate the shipping cost for your country, please add the items you want to cart and try out the shipping calculator at the checkout page.
- Shipping duration varies among different countries, but mostly ETA 15-20 working days

Will I be charged extra by the custom for import duty (Outside of Malaysia)?

Most likely but it depends on the trade regulations on import duty which differs for every country. Hence, we recommend you to check out this Duty Calculator for an estimate of the charges on your order. Do note that we do not accept any pre-payments or request to cover your imported duties. 

How can I check my shipping status?

You’ll receive a link via email for tracking purposes on the details of fulfillment regarding your order.


Is the online store handling my personal data (My Member Info.) safely?

Yes, please rest assure that we strictly abide by the ‘Personal Data Protection Act (PDPA)’. You may refer to our ‘Privacy Policy’ page by clicking here

How can I Subscribe / Unsubscribe to the Newsletter?

Newsletters are another way to get us connected apart from social media platforms. We promise that we won’t spam you! We sincerely hope to offer you timely updates on our new arrivals, promotions and bulletins of #arjdbb so that you get to enjoy the best deals and grab your favorite designs as soon as it launches. To subscribe or unsubscribe to the newsletter, click here

“I can’t find the answer that I need…”

Fret not, our customer service team is eager to serve you and they are absolutely friendly ^^ Simply click here or drop us a message or email us @ info@arjdbb.com